Mbi99 Terms & Conditions – Platform Usage Terms for Malaysia

These Terms & Conditions ("Terms") govern the relationship between mbi99 and all platform users, including website visitors, registered players and VIP members. These Terms cover all services provided by mbi99 including online casino, Sports Betting, lottery, progressive jackpots, blackjack, live matches, and all other games available on the platform.

mbi99 reserves the right to modify, update, or replace any part of these Terms at any time at its sole discretion. Amendments take effect immediately upon being posted on the website. It is your responsibility to review these Terms periodically. Your continued use of the platform following any amendment constitutes your acceptance of the revised terms.

The Bahasa Malaysia version of this document is the official version and supersedes any translations in other languages in the event of a discrepancy.

To register and use the platform mbi99, you must meet all of the following eligibility requirements:

• At least 18 years on the date of registration.
• Legally resident in a geographic region where participation in online gambling activities is permitted.
• Possess full legal capacity to enter into a binding agreement.
• Not currently under an active self-exclusion from any gambling platform.
• Not a staff member mbi99, our software providers, or their immediate family members.
• Opening an account for personal use only, not on behalf of any third party.

During registration, you are required to provide truthful, accurate, and complete information. mbi99 is not liable for any losses arising from false or inaccurate information provided during registration.

Each individual is permitted to hold only one (1) active account at mbi99. Holding multiple accounts — whether intentionally or otherwise — constitutes a serious breach of these Terms. mbi99 reserves the right to close all associated accounts and forfeit any balances, bonuses, or winnings accumulated across those accounts without prior notice.

You are solely responsible for the security of your account username and password. Please take the following steps to protect your account:

• Use a strong, unique password that is not used on any other platform.
• Do not share your login credentials with anyone, including family members.
• Log out of your account after each session, especially on shared devices.
• Contact customer support mbi99 immediately if you suspect any unauthorised access.

mbi99 will never ask for your password via email, live chat, or phone. Any communication requesting such sensitive information should be treated as a fraudulent attempt.

mbi99 provides a range of secure and recognised deposit methods in Malaysia. All transactions are processed through encrypted payment channels.

All withdrawals will be processed to the same payment method used for the deposit, unless that method does not support withdrawals — in which case, a transfer to the registered Malaysian bank account will be used instead. mbi99 reserves the right to request identity verification (KYC) before processing your first withdrawal or any withdrawal exceeding MYR 5,000.

Funds held in the account mbi99 belongs entirely to the member and will not be used for platform operational purposes. However, bonus amounts that have not yet met the wagering requirements are not eligible for withdrawal.

mbi99 offers a wide range of bonuses and promotions to members, including welcome bonuses, weekly rebates, reload bonuses, free spins and VIP programme rewards. All bonuses are subject to the following terms:

• Wagering Requirement: Each bonus carries a wagering requirement as stated in the relevant offer (e.g. 20x, 30x, or 40x the bonus value). This requirement must be met before the bonus funds become eligible for withdrawal.
• Validity Period: Bonuses have a stated validity period. Any bonus not used within that period will expire automatically.
• One Bonus at a Time: Only one bonus may be active at a time, unless stated otherwise in the terms of a specific offer.
• Bonus Wagering Limit: When playing with bonus funds, the maximum bet per round or wager is as stated in the bonus terms (typically MYR 20 per round for slots).
• Eligible Games: Not all games contribute equally towards wagering requirements. Contribution rates by game category are specified in the terms of each promotion.

mbi99 reserves the right to void any bonuses and associated winnings where there is evidence of promotional system abuse, including but not limited to: holding multiple accounts, systematic low-risk wagering to meet wagering requirements, or any form of bonus fraud.

All games offered at mbi99 — including slots, Live Casino, blackjack, Sports Betting, lottery and jackpot — are subject to their respective game rules, which can be found within each game interface.

For Sports Betting at mbi99, the following principles apply:

• All bets are confirmed and accepted only once the player receives a confirmation receipt within the system.
• Odds are subject to change before a bet is confirmed. The odds displayed at the time of confirmation are the odds used to calculate winnings.
• For matches that are postponed, cancelled, or played at a different venue, the settlement rules mbi99 which will serve as the definitive reference.
• Live (in-play) bets are final once confirmed and cannot be cancelled.
• Sports Betting winnings are credited to your account within 30 minutes of the match result being officially confirmed.

All slots and casino games at mbi99 uses a Random Number Generator (RNG) that has been audited and certified by an independent third party. This ensures that every game outcome is truly random and fair for all players.

Use of the platform mbi99 is subject to a prohibition on the following activities. Violation of any of these prohibitions may result in account suspension or closure, forfeiture of balances and winnings, and appropriate legal action.

• Fraud & Forgery: Using a false identity, forged documents, or misleading information for registration or KYC verification purposes.
• Money Laundering: Use of the platform mbi99 to transfer or conceal proceeds from illegal activities.
• Game Manipulation: Using software, bots, automated scripts, or any technical method to gain an unfair advantage in any game.
• Hacking & Cyber Attacks: Any attempt to gain unauthorised access to, interfere with, or damage our systems, servers, or databases mbi99.
• Bonus Abuse: Creating multiple accounts, using fake users, or employing any systematic method to exploit bonus offers.
• In-Game Collaboration: Unauthorised collusion with other players to gain an unfair advantage in any game.
• Third-Party Transactions: Accepting deposits or requesting withdrawals through an account that is not registered under the member's own name.

mbi99 reserves the right, at its sole discretion and without prior notice, to suspend or close any member's account under the following circumstances:

• Breach of any terms set out in this document.
• Confirmation that the member is under 18 years of age.
• Identification of fraudulent activity or system abuse.
• Failure to provide the requested KYC documentation within the stipulated timeframe.
• Requests from relevant authorities or pursuant to legal process.
• Account inactivity for more than 12 consecutive months.

Members may also close their own account at any time by contacting the customer support team mbi99. Any remaining balance (excluding bonuses that have not met wagering requirements) will be returned to the original payment method within 5 business days.

mbi99 is committed to protecting the privacy and security of all members' personal data. All information collected is processed in accordance with our separate Privacy Policy, which forms part of the overall agreement between you and mbi99.

Our security measures include:

• 256-bit SSL encryption for all communications between the platform and your device.
• Encrypted data storage on secure servers with restricted access.
• 24/7 security monitoring to detect and prevent unauthorised access.
• Regular security assessments conducted by independent cybersecurity experts.

For full details on how we collect, use and protect your data, please refer to mbi99 Privacy Policy.

Platform mbi99 is provided on an "as is" basis. While we make every effort to ensure a smooth and reliable service, we do not guarantee that the platform will always be free from interruptions, delays, or technical errors.

mbi99 is not liable for:

• Losses arising from technical disruptions beyond our control, including internet connection failures, internet service provider issues, or infrastructure outages.
• Losses arising from inaccurate or incomplete information provided by the member during registration.
• Losses arising from unauthorised access to an account due to a member's failure to keep their login credentials secure.
• Game results or bets disputed more than 30 days after the relevant date.

The maximum total liability mbi99 to any member under any circumstances shall not exceed the current account balance of that member at the time the liability claim is made.

mbi99 takes its responsibility seriously in promoting healthy and responsible gambling practices. We believe that gambling should remain a form of entertainment and not a source of stress or financial hardship.

The following self-exclusion tools are available to all members mbi99 for free:

• Deposit Limits: Set daily, weekly, or monthly deposit limits from your account settings.
• Loss Limit: Set a maximum net loss limit for a specified period.
• Session Time Limit: Set a session time limit with automatic reminders.
• Temporary Break: Suspend account access for a period of 24 hours to 6 months.
• Self-Exclusion: Permanently close the account with additional restrictions to prevent re-registration.

If you are concerned about your own gambling habits or those of someone you care about, please reach out to the support team mbi99 or visit the Responsible Gambling for additional support resources.

mbi99 reserves the right to amend these Terms & Conditions at any time. Where material changes are made, we will endeavour to notify active members via email or in-platform notification at least 7 days before the changes take effect, except where immediate amendments are required for legal or security reasons.

The "Last Updated" date at the top of this page reflects the date of the most recent version of these Terms. Continued use of the platform mbi99 after the effective date of any amendment constitutes full acceptance of the revised terms.

If you do not agree with any amendment, you have the right to close your account and withdraw any remaining balance before the amendment's effective date.

These Terms & Conditions and all disputes arising from them shall be interpreted and governed by the applicable laws. You agree that any legal action or proceedings relating to the platform mbi99 shall be brought before a court of competent jurisdiction.

For disputes relating to accounts, transactions, or winnings, the following resolution process will be followed:

• Step 1: Contact our customer support team mbi99 at support@mbi99.xyz with full details of your dispute. We will investigate and provide an initial response within 48 hours.
• Step 2: If a dispute cannot be resolved at the support level, it will be escalated to the compliance team mbi99 for a more thorough review within 7 business days.
• Step 3: The compliance team's final decision is binding on both parties unless a factual error can be demonstrated.

All game records, transactions and system logs mbi99 will serve as primary evidence in any dispute. System records mbi99 are the authoritative record and shall prevail over any device records or screenshots submitted by the player.